Personalised Support for Every Business
At Taipec, we understand that great customer service looks different depending on your business size and ordering needs. Whether you're placing a one-off online order or managing regular stock for multiple locations, we have the right support in place to keep things running smoothly.
We offer two types of customer service: one for online/retail customers and one for our trade accounts. Both are designed to give you confidence, clarity and a helpful point of contact whenever you need it.
What Our Account Management Includes
If you're a trade customer placing bulk orders of £250 or more, you’ll benefit from our dedicated account management service.
Here’s how it works:
- You fill in a trade account application on our website
- A member of our online sales team gives you a 5 to 10min quick screening call
- Once approved, you’re assigned a dedicated account manager who becomes your main point of contact going forward
Your account manager will understand your ordering habits, menu needs and delivery preferences. They’ll be there to offer tailored advice, product suggestions, and help plan your stock so you can avoid last-minute shortages. Trade accounts benefit from:
- Stock guidance and planning
- Product recommendations based on your setup
- Support with reordering, logistics and delivery tracking
- A single, familiar point of contact for everything
Account managers are best placed to handle trade enquiries. They know the details of your account and order history far better than anyone else.
If you're a trade customer and need to get in touch, you can still use our general phone line, email address or website contact form. Our online sales team will make sure your message reaches your dedicated account manager, who will get back to you directly.
Responsive Customer Service for Online and Retail Orders
For customers placing smaller orders through our website, whether for personal use or smaller business needs, our online customer service team is here to help.
If you have a question about an order, delivery or product, you can:
- Fill in the contact form on our website
- Send an email to sales@taipec.com
- Or call our main phone number
Our online sales and customer service team will help with:
- Order tracking and delivery queries
- Product details or usage advice
- Changes to addresses or questions about your order (changes to orders itself are unfortunately not possible for retail orders)
- General support for first-time buyers
We’re committed to offering the same level of care and reliability to all our customers. Big or small. So if you’re just starting out or simply browsing, we’re only ever a message away.
Why Choose Taipec for Bubble Tea Supplier Support?
With Taipec, you’re not just buying ingredients. You’re gaining a service partner. We’ve built a reputation for long-term relationships with businesses across the UK, from small independent cafés to growing drink brands.
You’ll get:
- Friendly, responsive help when you need it
- A dedicated contact if you qualify as a trade customer
- Transparent processes and clear communication
- Confidence that your orders — and your business — are in capable hands
Speak to our support team today and discover how we make running your bubble tea business easier.
Whether you’re placing your first order or looking to join as a trade account, we’re ready to help.