Frequently Asked Questions
Below are some of the most common questions asked to us by you.
Can I collect an order from your office or your warehouse?
Our offices do not contain stock on site, and the warehouses cannot accept visitors.
Can I pay by cash instead of card?
The only payment methods we accept are Credit/Debit cards processed through Stripe.
Can I schedule a date to receive my goods?
We use DPD as the courier service, and while we believe they provide the best value to you, it is not possible to book a specific date to receive your order. They will communicate via email and/or SMS to notify you when to expect delivery.
Do we have a supermarket?
We operate primarily on a business-to-business basis, but end customers can purchase from our online store.
Can I place my order in-person from the Taipec offices?
Our offices are not accessible for unscheduled or uninvited visits.
Do we ship to other European countries other than UK?
Due to Brexit we are only shipping to addresses within Great Britain and Northern Ireland
My order says “completed” but I have not yet received the goods.
An order marked “completed” means payment has been collected, the order has been confirmed by the warehouse and is either being sent out for delivery imminently or is out for delivery. You should receive your order within the next 1-3 days.
Do we provide training sessions for bubble tea making?
If you become a trade customer (orders £500) we may be able to provide the following training to help you with your business:
1: Face to Face training sessions in London
2: Online training, either via video conference, telephone call or pre-recorded videos to suit your needs.
Please contact us if you plan to open a trade account.
Are our products suitable for vegetarians or vegans?
Each product’s description page will list whether it is suitable for vegetarians, vegans. In addition, we state any allergen information to help you make informed choices.
When will out of stock items be restocked?
There is currently a global shortage in bubble tea products but we do what we can to ensure reliability and availability in this difficult situation. We ask for your patience. We update the website every day to reflect current stock levels and so you can check back daily.